Fire Factory Privacy Policy

Terms and Conditions

Please read these Terms and Conditions carefully before using our website.

Using our website confirms your acceptance of the following Terms and Conditions.

Fire Factory Series reserves the right to make changes to the website and its Terms and Conditions at any time. If you are dissatisfied with the website, its content or Terms and Conditions and Privacy Policy, you agree that your best solution is to discontinue using the website.

Order Acceptance/Confirmation – After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Paying for Your Order – You may pay for your orders with a major credit card issued (accepted cards listed below), or Paypal®. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.

Accuracy of Information – We attempt to ensure that information on this website is complete, accurate and current. Despite our efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this website. For example, products included on this website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Revisions to these Terms and Conditions. These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site.

Termination of Use. We may suspend or terminate your account or your use of this Web Site at any time, for any or no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspects of this Web Site at any time without notice.

Sales Tax Policy – Fire Factory Series is located in the state of Wisconsin and collects and remits Wisconsin sales tax and other states as required by law.

Refunds & Exchanges

All products purchased will ship within 2 business days and come with a 100% satisfaction guarantee. If you are not satisfied with your product, Fire Factory Series will issue a full refund upon product return, at Fire Factory Series’ discretion.

Third Party Links – From time to time, this website may contain links to websites that are not owned, operated or controlled by Fire Factory Series. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this website, you do so entirely at your own risk.

Limitations of Liability – Fire Factory Series does not assume any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website.

Privacy Policy

Fire Factory Series only collects and retains personal information that you voluntarily provide when signing up for account or making a purchase/payment via our website. The personal information we collect may include the following:

  • Name
  • Phone Number
  • Email Address
  • Mailing Address
  • Usernames and Password
  • Other Similar Information

Payment Data – We may collect data that is necessary to process your payment, if you make a purchase on the website. Such as:

  • Credit Card Number
  • Security Code associated with payment method

All payment data is stored via Square.

Information Automatically Collected – We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity, like your name or contact information. However, it may include device and usage information, such as your IP Address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Information Sharing – We only share your information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This information is kept as long as necessary to fulfill the obligations listed previously.

Review, Update, or Delete Data – Based on the applicable laws of your country you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.